This Privacy Policy explains how Lodgework ("Lodgework," "we," "us," or "our") collects, uses, shares and protects information when you visit this website, contact us, join our email list or book a stay at a property we host, including Honey Hollow in McGaheysville, Virginia and The Breezy Palm in Bradenton, Florida (each, a "Property"). By using this website or our services, you agree to this Privacy Policy.
1. Information we collect
Information you give us
- Contact details, such as your name, email address and phone number, when you send an inquiry, join our email list or book.
- Reservation details, such as travel dates, number and ages of guests, pets, vehicle information, special requests and messages you send us.
- Identity and screening information required to confirm a booking, such as government ID, a selfie or age verification, collected and processed by our third-party verification and damage-protection providers.
- Payment information. Payments are processed by our booking platform and its payment processors. We do not receive or store your full card number.
- Rental agreement signatures, reviews, survey responses and any other information you choose to share.
Information collected automatically
- Technical data such as IP address, browser type, device information, pages viewed and the date and time of your visit, collected by our website host and embedded services.
- Cookies and similar technologies used by embedded services, such as the booking calendar, to keep the booking process working. We do not currently use advertising cookies.
Information from others
We may receive information about you from booking platforms, payment processors, identity-verification providers, the person who booked on your behalf, and public sources.
2. How we use information
- To process, confirm and manage reservations, including check-in instructions, access codes and guest communications.
- To verify identity and age, screen reservations, prevent fraud, parties and misuse, and protect our Properties, guests, neighbors and ourselves.
- To collect payments, deposits, fees and amounts owed for damage or rule violations.
- To respond to inquiries and provide customer service.
- To send marketing emails, offers and newsletters when you have signed up. You can unsubscribe at any time.
- To comply with legal obligations, including tax collection and reporting, and requests from government authorities.
- To enforce our Terms & Conditions, rental agreements and house rules, and to establish, exercise or defend legal claims.
- To operate, maintain and improve our website and services.
4. Email marketing
If you join our list, we will send occasional emails about offers, availability, new homes and seasonal things to do. Every marketing email includes an unsubscribe link, and we honor opt-out requests as required by the CAN-SPAM Act. We may still send transactional messages about a reservation after you unsubscribe. Sign-up offers, including any discount, are subject to their stated terms and may be changed or withdrawn at any time.
5. Security cameras and devices
Some Properties have exterior security cameras or doorbell cameras, and noise or occupancy monitoring devices, which are disclosed in the listing or house rules. We never place cameras in bedrooms, bathrooms or any other interior space. Recordings are used for security, safety, rule enforcement and protection of the Property, and may be shared as described in this policy.
6. Data retention
We keep information for as long as needed for the purposes described above, including to meet legal, tax, accounting and insurance requirements, resolve disputes and enforce our agreements. We then delete or de-identify it.
7. Security
We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. To the fullest extent permitted by law, Lodgework is not responsible for unauthorized access caused by third parties or by circumstances beyond our reasonable control.
8. Your choices and rights
You may ask to access, correct or delete personal information we hold about you, or to stop receiving marketing, by emailing hello@lodgework.com. Depending on where you live, state law, such as the Virginia Consumer Data Protection Act or the Florida Digital Bill of Rights, may give you additional rights if and when those laws apply to us. We will respond within the time required by applicable law and may need to verify your identity first. We may keep information where the law allows or requires, for example to complete a reservation, collect amounts owed or defend claims.
Our website does not currently respond to "Do Not Track" signals.
9. Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them online. Reservations must be made by adults. If you believe a child has given us personal information, contact us and we will delete it.
10. Third-party services and links
Our website includes services and links operated by others, such as the Hospitable booking calendar, payment pages and map or listing links. Their own privacy policies govern how they handle your information, and we are not responsible for their practices.
11. Changes to this policy
We may update this Privacy Policy at any time. The "Last updated" date shows when it last changed. Continued use of the website or our services after an update means you accept the revised policy.
12. Contact us
Questions or requests about privacy: hello@lodgework.com.